Job Description

Guest Room Attendant

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America's coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a fun and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, order, and overall presentation of hotel guest rooms. This role ensures guests enjoy a comfortable and welcoming stay by adhering to Marriott's stellar cleanliness and service standards.

Essential duties and responsibilities include:

• Clean and service guest rooms daily, including beds, bathrooms, floors, and furniture.
• Replace bed linens, towels, and guest amenities as needed.
• Dust, vacuum, sweep, and mop all surfaces according to hotel standards.
• Ensure rooms are well-stocked with supplies such as toiletries, coffee, and water.
• Report maintenance issues, safety hazards, or damages to the housekeeping supervisor.
• Handle guest requests politely and promptly.
• Maintain confidentiality and respect for guest belongings.
• Assist with laundry and linen handling as needed.
• Follow all safety, sanitation, and health regulations.
• Transfer items left in guest rooms to lost and found and document item findings.
• Cleans a standard of 16+ rooms a day.

Requirements include:

• 1 year housekeeping experience in a hotel environment preferred.
• Must be able to verbally communicate clearly with guests and fellow employees.
• Must be able to make appropriate judgements relative to the process of cleaning guest rooms.
• Must be able to stand for extended periods of time.
• Must be able to push, pull, and lift heavy objects.

Hours:

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.

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